Doom Saloon FAQs

Event

Q: What time is the show?

A: Doom Saloon: Volume III is a live streaming event on Friday, December 18th, 2020 at 8pm Eastern / 5pm Pacific. We're on Maryland time.

 

Q: What is the best way to view the show? 

A: Get there early! Give yourself ample time to get on your best WiFi/device and enjoy. Choose your favorite device that uses a browser and access the link you received via email and enter your code.

 

Q: Will it work on ______ device? 

A: It should work on most devices where you are able to access a browser. Make sure your browser is up to date in advance.

 

Q: Can I purchase multiple tickets?

A: Yes. Unique access codes will be sent out in individual emails to the email address used to purchase the tickets. The purchaser can then distribute those unique access codes to the other ticket recipients.



Q: I received my confirmation email, but I don’t know how to access the show?

A: You will be sent a unique access code and link to view the show via email. The access email will be sent out no later than 3 hours in advance of the start of the show.



Q: The show is less than 3 hours away, and I haven’t received my access code in email

A: First, please check your spam/junk mailbox. If you still cannot find it, email doomsaloon@clutchmerch.com as soon as possible with your order number and email used to purchase the ticket so we can get you the code and link before the show starts.



Q: If I am unable to watch the live show, can I watch it on video on demand?

A: Yes. Tickets are valid for both the live show and the video on demand



Q: When is the video on demand period?

A: The video on demand will begin immediately following the initial live stream and will be available until 11:59pm Eastern Sunday, December 20th, 2020.



Q: Do I need to purchase a new ticket for the video on demand?

A: Previously purchased tickets for the live show include the video on demand, and new tickets will still be available for purchase during the video on demand window.



Q: Can I watch the video on demand multiple times?

A: Yes. Your ticket allows you to view the concert as many times as you’d like during the 48-hour video on demand period.



Q: I missed the live show and/or the video on demand period, can I still have access to the show?

A: After the 48-hour video on demand period, the show will no longer be available.



Q: Is the show downloadable?

A: No

 

Merch

Q: When will my deluxe bundle or limited, commemorative t-shirt ship?

A: Shirt orders are currently estimated to ship on or around January 15th, 2021.

 

Q: When will my autographed collector's bundle or limited edition LP ship?

A: As you may know, vinyl pressings takes considerable time. The record will enter the manufacturing process the day after the show and will ship out as soon as they are produced. LPs are currently projected to ship on or around March 15th, 2021. Due to the long turnaround time, orders containing other items will be fulfilled separately.