Doom Saloon FAQs

Event

Q: What time is the show?

A: Doom Saloon: Volume IV is a live streaming event on Friday, November 26th, 2021 at 8pm Eastern / 5pm Pacific. We're on Maryland time.

 

Q: What is the best way to view the show? 

A: Get there early! We recommend tuning in 30 minutes early to give yourself ample time to sort our any streaming/WiFi/device issues. Choose your favorite device that uses a browser and access the link you received via email and enter your code.

 

Q: Will it work on ______ device? 

A: Our player works best on Chrome, Firefox or Safari browsers. We do not support gaming consoles or smart tv browsers at this time. We officially support viewing livestreams/rebroadcasts via a browser on your mobile device, desktop, laptop computer.

Most devices that support screen mirroring / casting can be used as long as you can enter your access code into the player on the supported device. Due to the many devices on the market with different mirroring standards, we are unable to provide technical support. Please visit your device manufactures website for more details.

 

Q: Can I purchase multiple tickets?

A: Yes. Unique access codes will be sent out in individual emails to the email address used to purchase the tickets. The purchaser can then distribute those unique access codes to the other ticket recipients.

Q: When do I get my download code for the show?

A: Shortly after purchase! Unlike previous Doom Saloon performances, your code will be emailed right after you place your order. 



Q: I received my confirmation email, but I don’t know how to access the show!

A: In addition to your order confirmation, you will be sent a unique access code and link to view the show via a separate email.



Q: It's almost show time and I haven’t received my access code in email!

A: First, please check your spam/junk mailbox. If you still cannot find it, email doomsaloon@clutchmerch.com as soon as possible with your order number and email used to purchase the ticket so we can get you the code and link before the show starts.



Q: If I am unable to watch the live show, can I watch it on video on demand?

A: Yes. Tickets are valid for both the live show and the video on demand.



Q: When is the video on demand period?

A: The video on-demand period will begin by midnight following the initial live stream and will be available until 11:59pm Eastern Sunday, November 28th, 2021.



Q: Do I need to purchase a new ticket for the video on demand?

A: Previously purchased tickets for the live show include the video on demand, and new tickets will still be available for purchase during the video on demand window.



Q: Can I watch the video on demand multiple times?

A: Yes. Your ticket allows you to view the concert as many times as you’d like during the 48-hour video on demand period.



Q: I missed the live show and/or the video on demand period, can I still have access to the show?

A: After the 48-hour video on demand period, the show will no longer be available.



Q: Is the show downloadable?

A: No

 

Merch

Q: When will my deluxe bundle or limited, commemorative t-shirt ship?

A: Commemorative apparel (t-shirts, hoodies, and longsleeves) is currently estimated to ship on or around January 7th, 2022. CD's are expected to ship on our around January 28th, 2022.

 

Q: When will my autographed collector's bundle or limited edition LP ship?

A: As you may know, vinyl pressings takes considerable time. The record will enter the manufacturing process the day after the show and will ship out as soon as they are produced. Due to the long turnaround time, orders containing other items will be fulfilled separately. At this time, we expect the records to ship out on or around May 20th, 2022.